FAQs

Do I still need a test if I am vaccinated?

For most countries, yes, but as rules differ across jurisdictions, please refer to the travel advice for your destination for guidance.

What happens if I test positive?

If you get a positive test result, you are legally required to self-isolate for 10 days from the day your symptoms started. You will be asked by NHS Test and Trace to provide details of anyone who you have been in close contact with. This will not automatically be all of your co-workers, but anyone who meets the definition of a close contact.

I have already had covid. Will I still test positive if I have a PCR test now?

It is possible that remnants of the virus causing COVID-19 infection can still be detected by PCR tests for up to 90 days after infection so you should consider that you may still get a positive result with a PCR test.

Is a test required for my destination?

Regulations differ across juristictions and while Check2Go can provide testing, you must ensure you are clear on your testing obligations so travel to your destination is smooth.

You can find the government guidance on travel to your destination below:

Northern Ireland

Republic of Ireland

How far in advance of my flight should I get tested?

This could range from 24 to 72 hours before departure depending on your destination.

Regulations are constantly changing, so please refer to the government advice and the testing requirements of your destination. Links provided below:

Northern Ireland

Republic of Ireland

Our tests offer rapid results with PCR back within 24 hours of taking the test and Lateral Flow (Antigen) and Antibody Tests delivering immediate results.

How long will it take to get my results?

Our tests offer rapid results with PCR back within 24 hours of taking the test and Lateral Flow (Antigen) and Antibody Tests delivering immediate results.

Will I get my results back by email?

Yes, you will receive your results to the email address you supply.

Allow 24 hours from when you took the test for your PCR results and you’ll get results for your Lateral Flow (Antigen) test within minutes.

Please make sure your email address is correct and check your junk and/or promotions folder if you don’t see in your inbox.

What information do I need to provide for a Fit To Fly Certificate?

In addition to an email for your group we require the following for each person travelling; name, date of birth, address and passport number.

It is important to make sure all the information you provide is 100% accurate to avoid any issues with entry to your destination.

I'm going on a family holiday do the children need tests?

The COVID‑19 test requirements vary in each destination, so make sure to check the government advice.

How does Test To Release work?

Check2Go by JACE Medical are listed as a UKAS recognised provider of the Test-To-Release scheme.

We will provide you with a Booking Reference Number for use in the Passenger Locator Forms.

Day two, five and eight tests can also be performed as required.

You can book home visits or purchase a kit to self test here.

Please note, Day 5 Test to Release is only applicable in England.

Do you offer refunds?

The tests are non refundable as a unique booking reference number is generated when booking.

What are my responsibilities as a traveller?

While our customer service team are here to help, it is ultimately your responsibility as the person travelling to ensure you have the correct tests before, during and after travel.

Our liability is limited and so any costs you incur are your responsibility if your travel plans are disrupted.